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Gokarts USA - Poor customer service

Ordered clutch package upgrade kit one month ago. Called to ask about status. Email to a third party wasn't received, so no kit shipment. My credit card was billed a month ago though. They followed up after I prompted this action. When asking about some compensation for the delay was told there was nothing they could do. They got me this time, but not next time. Done.
#1261091
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Bought a Trailmaster 300 XRX for a Christmas gift for my kids which arrived with damaged parts. I filled out the required help request and sent it in. Have dealt with Niles, Ace and the supervisor Alex with absolutely horrible results. Given Alex's demonstrated...
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2.0
#1171964
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Bought parts for an196cc clone engine. Talked to a couple salesmen over the course of a week before I pulled the trigger. Got a great deal. All technical questions were answered. Discount codes provided. Parts arrived in three days. Kart runs like a champ. They never...
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#1130037
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Gokarts USA - Misleading photo on Amazon

I ordered what appears to be 2 belts for kart. The price was $34 and made sense for good quality. Later i reviewed my order and saw it say 1 item. I then emailed gokartsusa and asked if is 2 belts as displayed on Amazon. They replied it is just 1 . I cancelled the order today.
1.0
Details
Price Affordability
#1080917
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First off, they delivered the side by side utv without any parts to assemble it, not even the winch that was supposed to be included?? Then it took exactly 6 months to deliver the parts I needed to assemble the *** thing, so the warranty period was spent waiting for...
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1.0
I liked
  • Hard to say because they were so incompetent
I didn't like
  • Loosing my warranty before i even drove it
#1069830
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They are a crooks say that they take credit card information then say that you have to wire transfer the funds what a rip off
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Anonymous
Gokarts USA

sorry, this customer's payment was declined. We offered him an alternative payment method. Gokarts USAWe carry over 300 models of Gokarts, Minibikes, off-road Buggies, Pit Bik...

Powhatan, Virginia
#926692
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they will outright lie to you over the phone. I bought an adult go kart after talking with not 1 but 3 customer service people...all told me i would fit just fine in it giving them my height and weight....after recieving the kart kit and putting it together a 12 year...
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1.1
I liked
  • Website
I didn't like
  • Dont tell truth
#821391
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I got my xrs 150 Trailmaster from Go Karts Usa. The go kart came to me and I put it together and it works fine. The problem I have with Gokartsusa was when I ordered I used a coupon code and got the price down about $100. Also when I checked out it showed I would...
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#764368
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I received a very damaged machine. It took a mechanic to discover all the problems this new moped had. Over 20 problems! There was no ignition key, the trunk was not made for this mode, kick starter broken, lights not working. It is impossible to meet the requirements...
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#730583
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I purchased an SSR pit bike for my grandson, clutch broke after 1 hour of use. They sent me another engine because they claimed parts were still in port. Paid $100 to get that replaced by mechanic, 1 1/3 months later my grandson was able to come over, we cannot crank...
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I didn't like
  • Poor quality product
#640826
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