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Gokarts USA - Buyer Beware

Worst customer service ever!!!! Do not buy from these guys at all. Don’t get me wrong I know we are buying Chinese made product but mine broke before we put a tank of gas through it. I contacted them months ago and still no word back. Buyer beware you will never get any sort of help with parts for your *** cart
#1316412
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ow Do not buy from Go Karts USA. Bought a youth go kart as a joint bday gift for our kids and we got a lemon... have had less than a month and from day 3 on, parts keep breaking. Customer service people have you send video and pictures of the problems, tell you new...
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1.1
#1295002
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Gokarts USA - Poor customer service

Ordered clutch package upgrade kit one month ago. Called to ask about status. Email to a third party wasn't received, so no kit shipment. My credit card was billed a month ago though. They followed up after I prompted this action. When asking about some compensation for the delay was told there was nothing they could do. They got me this time, but not next time. Done.
#1261091
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Bought a Trailmaster 300 XRX for a Christmas gift for my kids which arrived with damaged parts. I filled out the required help request and sent it in. Have dealt with Niles, Ace and the supervisor Alex with absolutely horrible results. Given Alex's demonstrated...
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2.0
#1171964
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Bought parts for an196cc clone engine. Talked to a couple salesmen over the course of a week before I pulled the trigger. Got a great deal. All technical questions were answered. Discount codes provided. Parts arrived in three days. Kart runs like a champ. They never...
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#1130037
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Gokarts USA - Misleading photo on Amazon

I ordered what appears to be 2 belts for kart. The price was $34 and made sense for good quality. Later i reviewed my order and saw it say 1 item. I then emailed gokartsusa and asked if is 2 belts as displayed on Amazon. They replied it is just 1 . I cancelled the order today.
1.0
Details
Price Affordability
#1080917
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First off, they delivered the side by side utv without any parts to assemble it, not even the winch that was supposed to be included?? Then it took exactly 6 months to deliver the parts I needed to assemble the *** thing, so the warranty period was spent waiting for...
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1.0
I liked
  • Hard to say because they were so incompetent
I didn't like
  • Loosing my warranty before i even drove it
#1069830
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They are a crooks say that they take credit card information then say that you have to wire transfer the funds what a rip off
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Anonymous
Gokarts USA

sorry, this customer's payment was declined. We offered him an alternative payment method. Gokarts USAWe carry over 300 models of Gokarts, Minibikes, off-road Buggies, Pit Bik...

Powhatan, Virginia
#926692
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they will outright lie to you over the phone. I bought an adult go kart after talking with not 1 but 3 customer service people...all told me i would fit just fine in it giving them my height and weight....after recieving the kart kit and putting it together a 12 year...
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1.1
I liked
  • Website
I didn't like
  • Dont tell truth
#821391
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I got my xrs 150 Trailmaster from Go Karts Usa. The go kart came to me and I put it together and it works fine. The problem I have with Gokartsusa was when I ordered I used a coupon code and got the price down about $100. Also when I checked out it showed I would...
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#764368
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